Reference

How eg66 Handles Your Personal Information

This Privacy Policy explains what data eg66 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby.

Account Data ProtectionPayment PrivacyYour Right to AccessCookie ControlsContact the Data Team

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PRIVACY CONTACT

Reach Our Data and Privacy Team

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can route your request to the right place. Responses to data requests are handled separately from general account support — use the privacy contact path below for anything related to this policy.

Team online

Live Chat

Open the chat widget from any page in your account. Mention 'privacy request' and the team will escalate it to our data handling desk.

Email Support

Send your request to our support address with your registered account email in the subject line. We aim to acknowledge within two business days.

Account Settings

Some data controls — like cookie preferences and marketing opt-outs — are available directly inside your account settings without contacting support.

What We Collect and Why

eg66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and the account credentials you set. When you fund your account through bKash, Nagad, or Rocket, we record the transaction reference and amount — we do not store your mobile wallet PIN or full wallet number beyond

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what the payment rail returns to us. We also collect device identifiers, IP address, and session data to keep your account secure and to detect unusual login activity. This data is used to operate your account, process withdrawals, and respond to support requests. We do not
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sell your personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required under applicable financial regulations in your jurisdiction, while session logs are cleared on a rolling basis. Your use of this platform is subject to local
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law and eligible regions — if data processing under this policy is not permitted where you are, you should not proceed. We may update this policy when our practices change; the current version is always shown on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at eg66. Players in Dhaka and Chittagong access the same account protections — your data is handled consistently regardless of where in Bangladesh you connect from. Here is what that looks like in practice.

Account Security

Login sessions use OTP verification tied to your registered mobile number. Suspicious access attempts trigger an automatic lock and a notification to your contact details on file.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the settings panel in your account.

Data Retention

Account profile data is held while your account is active. If you close your account, we retain transaction records only as long as required by applicable financial regulations — not indefinitely.

Requesting Changes

You can request access to your stored data, ask for corrections, or request deletion where local law permits it. Submit via live chat or email with your account ID and we will confirm receipt.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on eg66. If your question is not covered here, reach out through live chat or email.

We collect your name, mobile number, email address, and the credentials you create. Device and session data is also logged to protect your account from unauthorised access.

We record the transaction reference and amount returned by the payment rail. We do not store your wallet PIN or full wallet number on our systems at any point.

Yes. Send a data access request via live chat or email using your registered account email. We will confirm receipt and respond within the timeframe required under applicable law.

Active account data is held while your account remains open. Transaction records are retained as long as required by applicable financial regulations in your jurisdiction, then deleted.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers bound by confidentiality obligations.

Some details can be updated directly in your account settings. For changes to identity documents or registered contact details, contact support via live chat with your account ID ready.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appeg66 App

How eg66 Handles Your Personal Information

Reach Our Data and Privacy Team

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Requesting Changes

Common Questions About Your Privacy

01 What personal data does eg66 collect when I open an account?

02 Does eg66 store my bKash or Nagad wallet details?

03 Can I request a copy of the data eg66 holds about me?

04 How long does eg66 keep my account and transaction data?

05 Does eg66 share my data with third parties?

06 How do I update or correct my personal information?

Privacy Policy

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